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Terms of service

Bamboo Zanzibar Hotel Website & Resnova Booking Engine

Last updated: 17 December 2025

Introduction

Welcome to the Bamboo Zanzibar Hotel website and the integrated Resnova Booking Engine (collectively, the “Service”). These Terms of Service (“Terms”) govern your use of the website located at [Website Address Placeholder] and all booking services provided through the Resnova booking platform linked or integrated with our site.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

 

1. Booking and Reservation

1.1 Booking Engine

The reservation and payment process is facilitated by Resnova (the “Booking Engine Provider”). When you make a booking, you are entering into a contract with Bamboo Zanzibar Hotel, but the technical processing and secure handling of payment details are managed by the Booking Engine Provider.

1.2 Accuracy of Information

You agree to provide accurate, current, and complete information during the reservation process. You are responsible for ensuring that all details, including dates, guest numbers, and contact information, are correct before confirming a booking.

1.3 Pricing and Payment

All prices are quoted in USD unless otherwise stated and include applicable taxes (e.g., VAT, Tourist Levies) as required by Tanzanian law.

  • Payment Security: Payment information (such as credit card details) is collected and processed securely by the Booking Engine Provider. Bamboo Zanzibar Hotel does not store your full payment details.
  • Booking Confirmation: A booking is only confirmed upon successful receipt of the required deposit or full payment as specified in the reservation terms.

1.4 Cancellation and Modifications

Cancellation and modification policies are specific to the room type and rate selected at the time of booking. These policies will be clearly displayed during the booking process and on your confirmation email. By confirming a booking, you agree to the associated cancellation and modification terms.

 

2. Website Use

2.1 License to Use

Bamboo Zanzibar Hotel grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes, including making legitimate reservations.

2.2 Prohibited Use

You must not use the Service:

  • For any unlawful purpose.
  • To post or transmit any material that is offensive, harmful, or defamatory.
  • To gain unauthorized access to any part of the website or the Booking Engine Provider’s systems.
  • To make any false or fraudulent reservation.

2.3 Intellectual Property

All content on the website, including text, images, logos, and design elements, is the property of Bamboo Zanzibar Hotel or its content suppliers and is protected by copyright and intellectual property laws.

 

3. Liability and Disclaimers

3.1 Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis. Bamboo Zanzibar Hotel makes no warranties, expressed or implied, regarding the operation or availability of the Service or the content included on it.

3.2 Limitation of Liability

Bamboo Zanzibar Hotel and its employees, agents, or affiliates will not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use the Service.
  • The cost of procurement of substitute goods and services.
  • Errors or interruptions in the Service.

3.3 Third-Party Services

We are not responsible for the terms, policies, or actions of the Booking Engine Provider (Resnova) or any other third-party website linked to our Service.

 

4. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which details how we collect, use, and protect your personal data, including data processed during the booking process. The processing complies with EU GDPR and applicable Tanzanian regulations. You can review the full policy here: File

 

5. Governing Law

These Terms are governed by and construed in accordance with the laws of Tanzania. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Tanzania.

 

6. Contact Information

If you have any questions about these Terms of Service, please contact us:

 

Bamboo Zanzibar Hotel
Jambiani, Zanzibar, Tanzania
Email: reservations@bamboozanzibar.com
Phone +255 777 805 340